Refund & refill policy

1. Orders that are not completed

If an order is Canceled, the full amount is refunded to your balance automatically. If only part of it is delivered (Partial), the price of the undelivered quantity is refunded.

2. Wrong link

If the link is wrong or the account is private and the service rejects it, the order is canceled, the money goes back to your balance, and our support team sends you a message.

3. Refill guarantee

Services with Refill are guaranteed for the period written in the service (for example 30 days). If the count drops during this period, press the Refill button on the Orders page or open a ticket, and we refill it for free. "No refill" services are not covered against drops.

4. Balance

Money you add becomes balance in your account and is used for orders. Balance is not refunded to a bank or wallet, except in case of a mistake on our side (for example a double charge). Contact us within 7 days.

5. No refund cases

We cannot refund if you change the link, make the account private or delete the post after the order started, or order the same service for the same link before the first order is completed.

6. How to request a refund

Open a ticket from the Support page with your order ID, and we will answer quickly.